FAQ

Shipping & Returns
How much does shipping cost?

Orders over $48 ship free! For orders under $48, we offer a $12 flat rate shipping within the continental US.

Wholesale items (50 lb masa harina & 55 lb bags of bean/corn) ship for a flat rate of $40/$45 within the continental US, or can be added to a pallet order for Freight/LTL shipping.

When will my order arrive?

Our team fulfills orders M-F and fulfillment usually takes 1-3 business days. Once in transit, most orders take 3-5 business days to arrive, depending on location and weather conditions. Once your order ships, you will receive an automatically-generated email with your tracking number (don’t see it? check spam!)

Where is my order confirmation email?

Thank you for ordering! Sometimes our order confirmation emails get caught in your spam filters (add us to your contact list to avoid this). Please check your spam folder and then email us at shop@masienda.com if you still don’t see your confirmation.

How do I start a return?

We hope you are delighted with your Masienda supplies. If you are not, please reference our FAQs above and then contact us at shop@masienda.com with your order number and reason for return. Our Customer Experience team will assist you as soon as possible.

Do you ship internationally?

At the time, we are only able to offer international shipping for wholesale orders.

What does "freight" shipping mean?

Freight refers to all orders that will ship on a pallet. We typically see freight efficiencies at 10+ bags of corn, beans, or masa harina.

Freight orders require that you be present at time of delivery. Once your freight has been booked, our wholesale team will reach out with carrier details and an estimated delivery window. A lift gate service is automatically included in each service, but please note the driver is not responsible for moving the pallet to your desired location.

Heirloom Masa Harina
Is Heirloom Masa Harina Non-GMO? Is it Organic?

Our corn (and masa) is all certified Non-GMO.The majority of our farmers are smallholder, subsistence growers (and not certified organic). We are not able to 100% guarantee that something (i.e. pesticide) isn't used within the network of 2,000 farmers. However, we always encourage and prioritize purchasing from growers that use regenerative organic practices.

Is Heirloom Masa Harina Gluten-Free?

Our Chef-Grade Masa Flour is gluten-free. We produce the masa flour in a facility dedicated to corn products (where none of the 8 major allergens are present) and the only ingredients in the product are corn, water, and culinary lime. We do not have a third-party claim or certification on the facility overall, but the products are 100% free of any of the 8 major allergens, including gluten.

Additionally, our farmer partners do not grow or process wheat, barley, or rye on the same parcels or in the same facility.

*Note: Masienda x Hayden Flour Mills Tortilla Flour Blend (Corn & Wheat) is a special collaboration that was produced with 50% Heirloom White Masa + 50% Heritage Sonoran Wheat Flour and is made in a separate facility from our wheat-free masa line. Contains gluten.

How many tortillas can I make with one bag of Heirloom Masa Harina?

Each 2.2 pound bag of masa makes 84 6” tortillas.

What is the shelf life of Heirloom Masa Harina?

For Masienda’s Chef-Grade Masa Harina, we recommend consuming by the recommended “best by” date, however, its low moisture content should keep the masa shelf stable for longer periods. For additional shelf life, you may also choose to store in the fridge or freezer.

Heirloom Corn
Is Masienda Corn Non-GMO? Is it Organic?

Our corn (and masa) is all certified Non-GMO.The majority of our farmers are smallholder, subsistence growers (and not certified organic). We are not able to 100% guarantee that something (i.e. pesticide) isn't used within the network of 2,000 farmers. However, we always encourage and prioritize purchasing from growers that use regenerative organic practices.

What is the shelf life of Heirloom Corn?

For storage, we find an airtight container works best -- it could last for years in cool, dry conditions with no pest breach. The corn does not go rancid and does not need to be refrigerated (but refrigeration or freezing could prolong shelf life as a protective measure against possible pantry pests).

Made In x Masienda Comal
Can I use Comal on an electric stove?

For best results, heat your comal over a gas stovetop or live flame. The comal is not reliably compatible with induction burners or electric stovetop and may warp during use or lead to uneven cooking and surface discoloration. Please note that returns on comals that are used on electric or induction stoves cannot be accepted.

How do I season my comal to avoid sticking? How do I care for it?

Like a cast-iron skillet, the comal requires seasoning before use. Check out our easy-to-follow How To Season Made In x Masienda Comal video here. Made In seasoning wax available at Masienda.com.

Use and Care: For a detailed outline of seasoning and cleaning the comal, take a look at this article on our blog.

To wash after use, avoid soap and instead use a brush under running water or simply wipe down with a paper towel (preferable, if residue is light). Dry well and continue to season until Comal’s patina is fully developed.

Molinito
What is the Difference Between the 110V vs 220V Molinitos?

Molinitos are manufactured with two voltage options: 110v and 220v. 220v Molinitos come with no plug on the end; you will need to have a local electrician come and install the appropriate plug for your country.

Is Molinito NSF Certified?

We fabricated the equipment according to commercial kitchen specs. The body and all food contact surfaces are 100% stainless steel 304 and the motor is a 1HP Weg that meets NOM and ANCE requirements.

The Molinito is not NSF certified at this time. While it remains a goal of ours, the current cost to obtain certification would raise the cost of the Molinito beyond what we want to achieve.

Doña Rosa Tortilla Press
Do I need to use plastic with my tortilla press?

We always recommend using plastic liners with the press as it makes it easier to remove the masa once pressed. Our favorite go-to plastic liners are actually plastic grocery bags. They're the perfect thickness and also do not stick to the masa. In a pinch ziplock bags also work but have a much higher tendency to stick to the masa.

Why is there a gap in my tortilla press?

The gap that you are seeing is actually completely normal and part of the design of our presses. They are designed to allow for the tension that is needed by the handle to press the tortilla. This also allows the user to adjust the level of thickness by applying more or less pressure.

For the most even tortilla we always recommend pressing twice; rotating the tortilla 180 the second time to even it out. Note: the closer the tortilla is placed to the hinge, the thinner the tortilla will become.

How should I clean my tortilla press?

After use, wipe the press clean with a dry rag. If it requires a deeper cleaning, go in with a slightly damp rag, making sure to dry it completely afterwards. Paint may wear in high-contact areas after extended use, and moisture will create rust.

Why does my tortilla press have wobbly legs?

Due to the hand made nature of the Dona Rosa Tortilla Press, it's normal for the legs to be slightly uneven. All presses can have a little wobble (you can place a towel under it to help keep it from moving and from scratching any surface it's on).

How do I press a tortilla?

It's easy! Check out this post with instructions for how to use your Doña Rosa tortilla press to make tortillas.

Molcajete
How do I cure/season my molcajete?

Seasoning your molcajete can help get rid of any grit or impurities on the surface. It will also create a seal that will make the molcajete easier to clean. Start by adding approximately 1/2 cup of uncooked white rice to the bowl. Using as much of the bowl’s surface area as possible, grind the rice into a rough powder. Discard the powder, rinse the molcajete, and repeat the process until the resulting rice powder maintains its original color with no tint of gray. Consider placing a towel under your molcajete during use in order to prevent scratching of your table or countertop surface.

How should I clean my molcajete?

Hand wash it in warm water to clean, using a kitchen brush to scrub any food that gets caught in the grooves of the bowl and of the tejolote (pestle). Don't use soap, as the soapy residue will get trapped in grooves, causing bacteria to form. Wipe any excess water off of the surface and let the molcajete air dry.

Why is my molcajete a different color than the ones in the pictures?

Due to the artisanal nature of every piece, there may be natural and unique variations and imperfections in basalt color and porosity. A true testament to nature itself, pieces of cooled lava (showing up as quartz within each slab of basalt) may also appear. Enrique calls these pieces corazón de piedra (heart of the rock) and these surprise elements are considered especially prized within the cantero community.

La Chicharra Ceramics
How does La Chicharra develop their glazes?

La Chicharra’s glazes are created by mixing earth, mineral oxides and ashes. The glazes and colors are the result of a long development process in the workshop that includes the search for earth, clay and ashes, experimentation with the ingredients, proportions and mixtures, as well as the application and firing process. This process is one of the elements that characterizes La Chicharra’s pieces.

On the Luna colorway, for example, they achieve the speckled/crackled look by adding pieces of volcanic stone to the glaze, which, when fired, adds color variation and texture.

How much liquid does the mug hold?

Each ceramic mug holds up to 11.5 oz of liquid.

Will the dripper fit my mug?

The dripper was designed to universally accommodate mugs using the classic diner mug test: if it fits in a diner mug, it should fit most every mug of average size, aka any mug with an opening of greater than 2.65".

How much does each piece weigh?

The Ceramic Mug weighs 1.13lbs. The Ceramic Pour Over Dripper weighs 1.11lbs.

Why are there variances in production?

La Chicharra pulls any seconds from their production that have cracks or other such problems. All of La Chicharra’s pieces are hand-glazed, which can result in some minor variations across pieces, such as crackles in the glaze or pock marks (at the site of the pinch point from being glazed with tongs, due to their hand-dipped nature). There may also be variations in glaze color depending on the movement of hand-dipping for each piece.

Are the pieces dishwasher and microwave safe?

All of the ceramics are dishwasher and microwave safe.

Are the ceramics lead-free?

Yes, the glaze on all La Chicharra ceramics is 100% free of lead. La Chicharra Cerámica, who produces these mug in Oaxaca, hand selects and blends natural minerals for their glazes, which are free of lead. Testing has previously been done as an extra safety precaution.

BUNA Coffee
Why doesn't my bag of BUNA coffee have a roasting date?

The team at BUNA puts the “best by” date on their bags rather than the roasting date because they are firm believers that coffee can be delicious throughout its flavor evolution. 

BUNA roasts their coffee, lets it sit for 7 to 10 days, and then bags the coffee. They have determined after cupping/tasting a lot of coffee that it needs this 7-10 day rest period to hit its peak before bagging it up. From there, the decline is very very slow: the valves on the bag help release the CO2 and keep the coffee fresher, longer.

Roasting dates are a suggestion, and so is the best-by date that you find on your bag of BUNA coffee. It's always cafe rico.

Which blend is better for espresso?

Any coffee can be used for espresso, as long as the grind is correct. Dalia is the more chocolate/caramel of the two blends, which is a more "traditional" profile for espresso.

Do BUNA's farms follow regenerative agriculture standards?

Regenerative farming is about prioritizing soil health while maintaining high standards for animal welfare and worker protection, creating farm systems that are in harmony with nature to improve quality of life and output for all beings involved. While BUNA’s farmers don’t have regenerative agriculture certification (it’s not really a thing in the coffee world yet), they do abide by the same practices that define regenerative agriculture, including:
-using cover crops to build up soil health
-utilizing composts (bokashi and lombricompostage i.e. composting with worms)
-moving away from synthetic fertilizers, pesticides, herbicides

BUNA achieves this through mutually beneficial long-term partnerships that begin with understanding where the farmers are looking to go, and how BUNA can support their growth- both personally and at the farm level.

Retail Tortillas
What's the best way to reheat tortillas?

Give each side of the tortilla a spritz of water before heating on a hot comal or griddle, and allowing to steam in a tortilla warmer. Watch this video for more tips.

If cooking from frozen or thawed our recommendation is the same: rub each side of the tortilla with a small amount of water and place on a comal or nonstick pan set to medium heat. Warm each side through, and then allow to steam in a tortilla warmer.

Craving tostadas? Allow tortillas to remain on the comal, flipping intermittently, until hard.

How long will retail tortillas last?

Tortillas will keep in the refrigerator for up to 14 days from date of defrost, and up to 2 years in the freezer. Please note any “best by” dates on the package, which may have been applied by the grocery store.