FAQ
Shipping & Returns
Can I change the address on my order?
All orders flow directly to our warehouse to begin processing. Because of this, we're unable to change the ship to addresses once an order has been submitted.
Please note: if your order requires re-shipment for any reason, we are only able to re-ship to the original shipping address.
How much does shipping cost?
We offer FREE SHIPPING on orders over $125*
Note this is only available to orders shipping within the contiguous US and does not include Wholesale or Tortilla Masters products.
- Order between $100-$125 ship with $12 flat rate shipping
- Orders under $99.99 ship with with $16.25 flat rate shipping
*Wholesale items (50 lb masa harina & 55 lb bags of bean/corn) ship for a flat rate of $42.50 within the continental US, or can be added to a pallet order for Freight/LTL shipping. Wholesale masa harina cases ship for a $25 flat rate.
How do I request expedited shipping?
Our apologies, at this time we're unable to offer expedited order processing or shipping services.
What is Checkout+?
Checkout+ Free Returns & Shipping Protection
Free returns and free shipping protection are available at the time of purchase through Checkout+. If you choose not to opt in to Checkout+, you will be subject to a $12 shipping and handling fee for returns and exchanges.
Please note that Checkout+ does not apply to wholesale items, seconds, open or used items, or foods and ingredients.
Already purchased Checkout+?
Please reference your email from Seel for shipping claim instructions or submit a return on our portal here.
When will my order arrive?
Our team fulfills orders M-F and fulfillment may take up to 3 business days. Once in transit, most orders take 3-5 business days to arrive, depending on location, carrier, and weather conditions. Once your order ships, you will receive an automatically-generated email with your tracking number (don’t see it? check spam!)
Where is my order confirmation email?
Thank you for ordering! Sometimes our order confirmation emails get caught in your spam filters (add us to your contact list to avoid this). Please check your spam folder and then email us at shop@masienda.com if you still don’t see your confirmation.
How do I start a return?
We hope you are delighted with your Masienda supplies. If you are not, please reference our Return Policy.
Returns can be processed here or via email to shop@masienda.com with your order number and reason for return.
Our Customer Experience team will assist you as soon as possible. Please note, our team works M-F, 8am-4pm PT.
What does "freight" shipping mean?
Freight refers to all orders that will ship on a pallet. Orders of 8+ bags of corn, beans, or masa harina will ship on a pallet.
Freight orders require that you be present at time of delivery. Once your freight has been booked, our wholesale team will reach out with carrier details and an estimated delivery window. A lift gate service is automatically included in each service, but please note the driver is not responsible for moving the pallet to your desired location.
General
Where is Masienda located?
We have teams on both sides of the border, in the US and Mexico. Our HQ is located in Los Ángeles, CA.
Do you ship internationally?
At this time, we are unable to fulfill international orders.
Please note: While some customers may choose to ship parcel to a freight forwarder, if your order requires re-shipment for any reason, we are only able to re-ship to the original domestic shipping address.
How do I order Wholesale?
View our Wholesale Guide for the ins and outs of ordering direct or via distributor.
Masa Harina
Is Masienda’s masa harina gluten free?
Both our Heirloom Corn Masa Harina and Masa Taquera are gluten-free. We produce the masa flour in a facility dedicated to corn products (where none of the 8 major allergens are present) and the only ingredients in the product are corn, water, and culinary lime. We do not have a third-party claim or certification on the facility overall, but the products are 100% free of any of the 8 major allergens, including gluten. Additionally, our farmer partners do not grow or process wheat, barley, or rye on the same parcels or in the same facility.
Is Masienda’s masa harina certified Kosher?
While our masa harina is made in a facility that only produces flours, it does not currently have Kosher certification.
What is the shelf life of Masienda’s masa harina?
For both our Heirloom Corn Masa Harina and Masa Taquera, we recommend consuming by the recommended “best by” date (14 months from date of production), however, its low moisture content should keep the masa shelf stable for longer periods. For additional shelf life, store in the fridge or freezer.
What's the difference between Masa Taquera and Heirloom Corn Masa Harina? Which one is right for me?
We’re proud to offer two styles of masa, with different qualities and pricepoints, to help meet the needs of your kitchen.
Masa Taquera is more nixtamal-forward, for that classic tortillería flavor. Because of the high alkalinity, it produces golden yellow tortillas (though made with white corn) and is a bit more forgiving to work with—super pliable and sturdy for tacos. It’s almost hard not to get a puff! Our Heirloom Corn Masa Harina is available in a range of colors and it’s more corn-forward in flavor with a delicate texture. It's great when you want that distinct corn taste from your tortillas or are using it for things like tamales or gluten-free baking.
Heirloom Corn Masa Harina is a great choice if you are interested in a nuanced flavor profile, looking for a range of colors, or planning on baking or making tamales. When it comes to tortillas, we love Masa Taquera for its ease of use, sturdiness, and nostalgic flavor.
What kind of corn is Heirloom Corn Masa Harina made from? Is it organic?
It is made from heirloom corn grown by smallholder farmers in Mexico who sell Masienda their surplus. Our corn (and masa) is certified non-gmo. The majority of our farmers are smallholder, subsistence growers (and not certified organic). We are not able to 100% guarantee that something (i.e. pesticide) isn't used within the network of 2,000 farmers. However, we always prioritize purchasing from growers that use regenerative, organic practices.
What kind of corn is Masa Taquera made from? Is it organic?
Masa Taquera is made from commercially grown non-GMO corn from Mexico. It is not certified organic.
Is Masa Taquera available in supermarkets?
As of now, Masa Taquera is available at Masienda.com, in both 26 oz and 44 lb formats, and on Amazon in 26 oz bags.
Why is Masa Taquera less expensive than Heirloom Corn Masa Harina?
Factors such as yield, labor, varietal uniqueness, climate risks, freight costs, and batch production sizes all contribute to the price difference between these two masa product lines. For example, Masa Taquera is made with non-GMO corn from Mexico that is grown commercially at scale using modern tools like irrigation and mechanized harvesting, which serve to de-risk and optimize each growing cycle. Our Heirloom Masa Harina, by contrast, is produced with manually cultivated (i.e., hand-planted, harvested, shelled, etc.) heirloom corn within subsistence farming communities across remote parts of Mexico. In addition to being lower-yielding, these heirloom corn varietals are grown in rain-fed conditions, which can further exacerbate yield volatility and serve to elevate raw ingredient costs. Notwithstanding their differentiated supply chains and pricing, both our Masa Taquera and Heirloom Masa Harina are positively fuego (fire).
How many tortillas can I make with one bag of Masa Taquera?
A 26 oz bag of Masa Taquera can make approximately 60 tortillas. A 44 lb bag of Masa Taquera makes approximately 1,300 to 1,600 tortillas.
How many tortillas can I make with one bag of Heirloom Corn Masa Harina?
Each 2.2lb bag of masa makes approximately 84 tortillas.
Heirloom Corn
Is Masienda Corn Non-GMO? Is it Organic?
Our corn (and masa) is all certified Non-GMO.The majority of our farmers are smallholder, subsistence growers (and not certified organic). We are not able to 100% guarantee that something (i.e. pesticide) isn't used within the network of 2,000 farmers. However, we always encourage and prioritize purchasing from growers that use regenerative organic practices.
What is the shelf life of Heirloom Corn?
For storage, we find an airtight container works best -- it could last for years in cool, dry conditions with no pest breach. The corn does not go rancid and does not need to be refrigerated (but refrigeration or freezing could prolong shelf life as a protective measure against possible pantry pests).
Made In x Masienda Comal
Can I use Comal on an electric stove?
For best results, heat your comal over a gas stovetop or live flame. The comal is not reliably compatible with induction burners or electric stovetop and may warp during use or lead to uneven cooking and surface discoloration. Please note that returns on comals that are used on electric or induction stoves cannot be accepted.
How do I season my comal to avoid sticking? How do I care for it?
Like a cast-iron skillet, the comal requires seasoning before use. Check out our easy-to-follow How To Season Made In x Masienda Comal video here. Made In seasoning wax available at Masienda.com.
Use and Care: For a detailed outline of seasoning and cleaning the comal, take a look at this article on our blog.
To wash after use, avoid soap and instead use a brush under running water or simply wipe down with a paper towel (preferable, if residue is light). Dry well and continue to season until Comal’s patina is fully developed.
Tortilla Press
Do I need to use plastic with my Tortilla Press?
Since well-hydrated masa can be moist and sticky, it should not be applied directly onto the press — you’ll need to use plastic liners. A good thin liner, like ours, will also make the process of removing the masa easier and faster. Your Tortilla Press comes with one set of Masienda’s custom liners — they’re the perfect size and peel away easily from masa. You can also use a thin grocery bag, or in a pinch, Ziplock bags work but have a higher tendency to stick to the masa.
How should I clean my Tortilla Press?
After use, wipe the press clean with a dry rag. If it requires a deeper cleaning, go in with a slightly damp rag, making sure to dry it completely afterwards. Paint may wear in high-contact areas after extended use, and moisture will create rust.
Why does my Tortilla Press have wobbly legs?
Due to the artisan-made nature of the Masienda Tortilla Press, it's normal for the legs to be slightly uneven. All presses can have a little wobble. (You can place a towel under it to help keep it from moving and from scratching any surface it's on.)
How do I press a tortilla?
It's easy! Check out this post with instructions for how to use your Tortilla Press to make tortillas.
Molcajete
How do I cure/season my molcajete?
Seasoning your molcajete can help get rid of any grit or impurities on the surface. It will also create a seal that will make the molcajete easier to clean. Start by adding approximately 1/2 cup of uncooked white rice to the bowl. Using as much of the bowl’s surface area as possible, grind the rice into a rough powder. Discard the powder, rinse the molcajete, and repeat the process until the resulting rice powder maintains its original color with no tint of gray. Consider placing a towel under your molcajete during use in order to prevent scratching of your table or countertop surface.
How should I clean my molcajete?
Hand wash it in warm water to clean, using a kitchen brush to scrub any food that gets caught in the grooves of the bowl and of the tejolote (pestle). Don't use soap, as the soapy residue will get trapped in grooves, causing bacteria to form. Wipe any excess water off of the surface and let the molcajete air dry.
Why is my molcajete a different color than the ones in the pictures?
Due to the artisanal nature of every piece, there may be natural and unique variations and imperfections in basalt color and porosity. A true testament to nature itself, pieces of cooled lava (showing up as quartz within each slab of basalt) may also appear. Enrique calls these pieces corazón de piedra (heart of the rock) and these surprise elements are considered especially prized within the cantero community.
Corn Tortillas
What's the best way to reheat tortillas?
Give each side of the tortilla a spritz of water before heating on a hot comal or griddle, and allowing to steam in a tortilla warmer. Watch this video for more tips.
If cooking from frozen or thawed our recommendation is the same: rub each side of the tortilla with a small amount of water and place on a comal or nonstick pan set to medium heat. Warm each side through, and then allow to steam in a tortilla warmer.
Craving tostadas? Allow tortillas to remain on the comal, flipping intermittently, until hard.
How long will retail tortillas last?
Tortillas will keep in the refrigerator for up to 14 days from date of defrost, and up to 2 years in the freezer. Please note any “best by” dates on the package, which may have been applied by the grocery store.
Quesadillas
Where do you source your queso Oaxaca?
Our queso Oaxaca is sourced from Queso Campesino, a third-generation, family-owned, Mexican-American cheesemaker in Colorado. All of the cheese is made with whole milk from cows not treated with rBST hormones. It is made with vegetable rennet and therefore vegetarian-friendly.
Where do you source your chicken and beef?
We work with our production partner to source No Antibiotic Ever meats from trusted suppliers throughout the US.
Is this certified non-GMO?
While we use non-GMO ingredients, we have not yet pursued non-GMO verification for Masienda Quesadillas.
Are they made in a gluten-free facility?
Our quesadillas are not made in a gluten-free facility, but our production partner follows Good Manufacturing Practices to segregate products, thoroughly clean equipment, and minimize the risk of cross-contamination.
Are they made with vegetable oil or seed oils?
No. Our quesadillas are made without oils of any kind (seed oils included). We keep things simple and traditional, using only wholesome ingredients to make sure you get the best quality and flavor.
What salsa do you recommend?
Like sports, politics, and religion, salsa is a matter of personal choice :) so we’ll leave the pairing up to you! But to provide a counterpoint to the richness of the whole-milk Oaxaca cheese, we love the bright acidity of salsa verde or the smoky complexity of a salsa tatemada.
When will they be available at a store near me?
Our quesadillas will be available in all Whole Foods Markets nationwide, and we are actively pitching to additional retailers across the country. Check out our Find Us page for an updated list of stores.
Vitamina T
Are there vegan/vegetarian recipes in the book?
Yes! There are a ton of delicious plant-based recipes in Vitamina T (you’ll especially love the Tostadas chapter).
Is this available in Spanish?
Not as of yet.
I pre-ordered the book but my address changed! What should I do?
Please send an email to shop@masienda.com and we’ll get it sorted!
Do you ship internationally?
For international orders of VITAMINA T, please refer to your local Amazon page.This link redirects those from all countries except for the following: Netherlands, India, Sweden, Poland, Singapore, Mexico, Brazil, Japan, Korea, Egypt, and Ireland.