FAQ

Shipping & Returns
How much does shipping cost?

Orders over $48 ship free! For orders under $48, we offer a $12 flat rate shipping within the continental US.

Wholesale items (50 lb masa harina & 55 lb bags of bean/corn) ship for a flat rate of $40/$45 within the continental US, or can be added to a pallet order for Freight/LTL shipping.

When will my order arrive?

Our team fulfills orders M-F and fulfillment usually takes 1-3 business days. Once in transit, most orders take 3-5 business days to arrive, depending on location and weather conditions.  Once your order ships, you will receive an automatically-generated email with your tracking number (don’t see it? check spam!)

Where is my order confirmation email?

Thank you for ordering! Sometimes our order confirmation emails get caught in your spam filters (add us to your contact list to avoid this). Please check your spam folder and then email us at shop@masienda.com if you still don’t see your confirmation.

How do I start a return?

We hope you are delighted with your Masienda supplies. If you are not, please reference our FAQs above and then contact us at shop@masienda.com with your order number and reason for return.  Our Customer Experience team will assist you as soon as possible.

Do you ship internationally?

At the time, we are only able to offer international shipping for wholesale orders.

What does "freight" shipping mean?

Freight refers to all orders that will ship on a pallet. We typically see freight efficiencies at 10+ bags of corn, beans, or masa harina.

Freight orders require that you be present at time of delivery. Once your freight has been booked, our wholesale team will reach out with carrier details and an estimated delivery window. A lift gate service is automatically included in each service, but please note the driver is not responsible for moving the pallet to your desired location.

Heirloom Masa Harina
Is Heirloom Masa Harina Non-GMO? Is it Organic?

Our corn (and masa) is all certified Non-GMO.The majority of our farmers are smallholder, subsistence growers (and not certified organic). We are not able to 100% guarantee that something (i.e. pesticide) isn't used within the network of 2,000 farmers. However, we always encourage and prioritize purchasing from growers that use regenerative organic practices.

Is Heirloom Masa Harina Gluten-Free?

Our Chef-Grade Masa Flour is gluten-free. We produce the masa flour in a facility dedicated to corn products (where none of the 8 major allergens are present) and the only ingredients in the product are corn, water, and culinary lime. We do not have a third-party claim or certification on the facility overall, but the products are 100% free of any of the 8 major allergens, including gluten.

Additionally, our farmer partners do not grow or process wheat, barley, or rye on the same parcels or in the same facility.

*Note: Masienda x Hayden Flour Mills Tortilla Flour Blend (Corn & Wheat) is a special collaboration that was produced with 50% Heirloom White Masa + 50% Heritage Sonoran Wheat Flour and is made in a separate facility from our wheat-free masa line. Contains gluten.

How many tortillas can I make with one bag of Heirloom Masa Harina?

Each 2.2 pound bag of masa makes 84 6” tortillas.

What is the shelf life of Heirloom Masa Harina?

For Masienda’s Chef-Grade Masa Harina, we recommend consuming by the recommended “best by” date, however, its low moisture content should keep the masa shelf stable for longer periods. For additional shelf life, you may also choose to store in the fridge or freezer.

Heirloom Corn
Is Masienda Corn Non-GMO? Is it Organic?

Our corn (and masa) is all certified Non-GMO.The majority of our farmers are smallholder, subsistence growers (and not certified organic). We are not able to 100% guarantee that something (i.e. pesticide) isn't used within the network of 2,000 farmers. However, we always encourage and prioritize purchasing from growers that use regenerative organic practices.

What is the shelf life of Heirloom Corn?

For storage, we find an airtight container works best -- it could last for years in cool, dry conditions with no pest breach. The corn does not go rancid and does not need to be refrigerated (but refrigeration or freezing could prolong shelf life as a protective measure against possible pantry pests).

Made In x Masienda Comal
Can I use Comal on an electric stove?

For best results, heat your comal over a gas stovetop or live flame. The comal is not reliably compatible with induction burners or electric stovetop and may warp during use or lead to uneven cooking and surface discoloration. Please note that returns on comals that are used on electric or induction stoves cannot be accepted.

How do I season my comal to avoid sticking? How do I care for it?

Like a cast-iron skillet, the comal requires seasoning before use. Check out our easy-to-follow How To Season Made In x Masienda Comal video here. Made In seasoning wax available at Masienda.com.

Use and Care: For a detailed outline of seasoning and cleaning the comal, take a look at this article on our blog.

To wash after use, avoid soap and instead use a brush under running water or simply wipe down with a paper towel (preferable, if residue is light). Dry well and continue to season until Comal’s patina is fully developed.

Molinito
What is the Difference Between the 110V vs 220V Molinitos?

Molinitos are manufactured with two voltage options: 110v and 220v.  220v Molinitos come with no plug on the end; you will need to have a local electrician come and install the appropriate plug for your country.

Is Molinito NSF Certified?

We fabricated the equipment according to commercial kitchen specs. The body and all food contact surfaces are 100% stainless steel 304 and the motor is a 1HP Weg that meets NOM and ANCE requirements. 

The Molinito is not NSF certified at this time. While it remains a goal of ours, the current cost to obtain certification would raise the cost of the Molinito beyond what we want to achieve.